HomepageAedifica’s 2025 operator survey: listening & learning

Aedifica’s 2025 operator survey: listening & learning

At Aedifica, we know that meaningful progress in healthcare real estate starts with listening to our stakeholders. That’s why, every two years, we conduct an international operator engagement survey to better understand where we can further improve our organisation and collaboration. By reaching out directly to our operators, we gain valuable insights into their priorities, challenges, and ambitions – helping us identify opportunities to enhance our partnership and the way we work together.

Meaningful progress for our business starts with listening to our stakeholders.
Bernard Oosterbosch – Group CSR Manager

Key highlights:

  • Strong engagement: This year’s survey saw an improved response rate of nearly 50%, reflecting the commitment of our operator community to open dialogue and continuous improvement.
  • Positive experience: Our partners continue to value their relationship with Aedifica, with feedback highlighting the importance of collaboration and trust.
  • Top operator priorities: Access to qualified care staff, improving resident satisfaction, and ensuring healthcare and safety regulations are met, rank as the most pressing concerns for operators.
  • Actionable insights: The survey results provide a roadmap for targeted improvements. We analyse the feedback together with our teams, and use it as the foundation for meaningful dialogue and concrete action plans.

The operator satisfaction survey provides anonymous feedback from our partners, enhancing understanding of their needs and strategic priorities.
Raoul Thomassen – COO

What’s next? 

We are committed to sharing these insights with our partners and using them to drive tangible improvements – both in our portfolio and in our collaboration with operators.

Our focus for the coming years will be on:

  • Enhancing data sharing and feedback loops
  • Supporting operators with practical tools for operational and sustainability challenges
  • Continuing the conversation – because feedback from our stakeholders, and especially from our operators, guides our strategy

Thanks to everyone who participated.
Together, we’re building a more resilient, sustainable, and people-focused future for our company and the healthcare real estate sector in general.

Get directions

Do you want to pay us a visit at the office? The coffee is ready, you are more than welcome.

We have made sure that you can easily get to our head office in Brussels by public transport: you can reach us by train, metro, bus and bicycle.

If you come by train, you can get off at the station of Brussels-Luxemburg or Brussels-Central. From there you can easily continue on foot to rue Belliard 40. If you come by international train, you get off at Brussels-South station and take metro line 2 or 6 to Trône/Troon or Arts-Loi/Kunst-Wet.

If you come by metro, you can take line 1 or 5 to Arts-Loi/Kunst-Wet or Maelbeek/Maalbeek, or you can take line 2 or 6 to Trône/Troon or Arts-Loi/Kunst-Wet.

If you come by bus, you can take line 21, 27 and 64 to Trêves/Trier, or line 27, 34, 38, 64, 80 and 95 to Science/Wetenschap.

If you take a villo! sharing bike, you can easily park your bike in the Charlemagne/Karel De Grote bike station right in front of our office.

Of course, you can also reach us by car, but we encourage you to consider the environment and use public transport or other eco-friendly transportation options.